Customer Relationship Management (CRM)
Our Priorities are Aligned with Yours
Multi-Choice Cash Customer Service and Support COMMITMENT: Responsive customer service with financial services is essential - your bottom line depends on it! Your customers have high expectations that you will provide them with an exceptional experience that will keep them coming back. The Multi-Choice Cash motto is “going above and beyond” because the best complement we can get from our customer is them referring other customers.
Multi-Choice Cash understands that the gaming industry never sleeps, so neither do we. Our call center offers 24 hour a day in-house certified technicians and programmers always available to assist you with real-time solutions to diagnose and resolve problems. Our proprietary Account Lifecycle Management System can manage every aspect of your Cash Access program remotely. This server-based system can monitor, do upgrades and real-time fixes for most problems through our central server. This increases response time and puts your customers back on the floor.
A single point of contact for problem resolution
Get support quickly and easily with One call to the MCC help desk, whether it’s an ATM, All-in-One, TITO, Check Cashing issue MCC provides operational and technical support from solution experts who understand the gaming environment and the technology issues you face. To further enhance system availability MCC uses leading technology tools to monitor your systems remotely, provide detailed problem information and quick, real-time solutions to diagnose and resolve problems